FAQ
FAQ
How do I book a tour or make a reservation?
You can use the booking platform on this website, call us or send us an email telling us the TOUR you want, DATE of tour, TIME of tour and NUMBER of guests for pick up. Please email to [email protected] or call at (808) 561-2440 with any questions.
How do I pay for the tour?
You can pay using the booking system in this website, by cash, travelers check or any major credit or debit card. If paying by cash or travelers check, we will need a card to confirm your reservation. Please remember our 48 hour tour cancellation policy.
Can I use American Express?
Any major credit or debit card may be used. Funds are payable in US dollars.
Are tips included in the price of the tour?
Gratuity is not included in the price of your tour.
What if it rains?
Our tours are conducted rain or shine, so bring a light jacket. It rains often on Oahu. We only cancel for severe storms. Please provide a phone number that we can call in case of severe weather where we must cancel the tour.
Will filming be going on?
Sometimes. Hawaii Five-0 we see often. Movies from time to time.
Do you make bathroom stops?
Yes. In fact, we make many frequent stops all along the way for wonderful photo opportunities and for close up views of Movie and TV show locations.
How many people fit in our vehicles?
All our tours are always very small group or private tours conducted in our Hummer or our Dharma Van, a Mercedes mini van sized vehicle with Dharma logos all around. Our Hummer holds a maximum of 5. The fifth person is in a jump seat in the back and may be best to be a teenager or younger with some flexibility to get in and out. Our Dharma van holds seven with easy access to all seats. For larger groups of up to 12 we convoy with both vehicles, driving and making all stops together. Please contact us well in advance by email or phone for groups over 12 and we may contract for a larger vehicle.
FAQ
How far in advance should I make a reservation?
About 1 month if you want to ensure you get on a tour.
Do you pick up at hotels?
Yes, in Waikiki only. If you are staying outside of Waikiki we can provide instructions for getting to a Waikiki hotel for pick-up. Special pick-up locations can be discussed for a private tour.
Do you pick up at ships?
Yes, but coordination is difficult due to the arrival times of the ships and frequent delays. Please coordinate either well in advance with a gauranteed payment, or call after the ship arrives to check availability.
Can we bring snacks and drinks on the tour?
Yes.
Will there be other people on tour with us?
We always specialize in very small group and private tours. Private tours can be booked separately by email or phone. Sometimes the small group tour simply changes into a private tour based on lack of other bookings for this day.
Is there walking on the tour?
Yes there is, but not extensive. We ask that you please wear “closed toed” shoes or sandals for safety as we are in and out of the Hummer very frequently for photos and to walk the ground of our LOST heroes.
Do we get out to look around and take pictures?
Yes, absolutely. We get out quite often for some magnificent photo opportunities and to walk the ground of our LOST heroes.
Are there meals included on the tours?
No. For our Half Day – North and South Shore Tours, we recommend eating prior to the tour. You will be back for the noon or evening meal. For our Circle Island Full Day Tour there is a “No Host” lunch stop along the North Shore at one of several great places. Your guide will recommend several great choices.
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